About Us

What you need to know about us

Need it Now is a division of The AOT Group Company and is proudly Australian owned and operated. Need It Now is Australia's best last-minute accommodation service. We sell discounted accommodation from hotels, motels, apartments, resorts, B&B's and lodges from around the world.

Whether you're a seasoned corporate traveller looking for the best deal, off for a romantic weekend or taking a well deserved holiday anywhere Need it Now has the best last-minute deals for you.

With offices in Brisbane, Sydney, Melbourne and Auckland our team of experienced team track down the best deals for you. With over 100,000 properties on offer every night, you can book the best deals available via our easy-to-use Need It Now website and receive an instant confirmation.


Security
Here at Need It Now the security of your personal information, especially your credit card information, is important to us.

SSL technology

Our secure online payment page uses Secure Sockets Layer (SSL) technology. This means that the information you send to the payment server is encrypted before it is sent and checked on arrival. No-one can read, divert or alter any of your information on its way to our server. At the bottom of your browser window, you will see a padlock symbol when you are on a secure server. This is one of the ways in which you can be assured that your data is safe.


Thawte Digital Certificate

Thawte, a trusted third party online security company, performs thorough checks on each business applying for a digital certificate. Once authentication has been completed, they issue a Web Server Certificate. This certificate is your proof that the business is genuine and uses strong SSL technology. Click on the Thawte logo on our payment page to see the Web Server Certificate.

Privacy Policy

Need It Now is a trading name of Australian Online Travel ABN 17 105 135 331.

This policy addresses personal privacy matters. Its purpose is to explain, in general terms, what sort of personal information Need It Now holds and why we hold it, and how Need It Now collects, uses and discloses that information. In this policy, where we refer to you or our we are referring specifically to natural persons as opposed to other entities such as partnerships, trusts and companies.

Need It Now is committed to safeguarding the privacy of any personal information individuals are required, or may choose, to give to us. This policy represents Need It Now position on the management of personal information. It also reflects the requirements of the Privacy Act and has been prepared with the assistance of publications issued by the Office of the Federal Privacy Commissioner.

How does Need It Now collect personal information?

Need It Now will only ask for the personal information it reasonably requires to do business with you. Most information is obtained through online forms at our website www.needitnow.com.au. We may also collect personal information via phone or through hardcopy forms.

Need It Now will not collect non-publicly available personal information about you without your consent and will not buy, rent or otherwise acquire information about you from third parties (such as marketing agencies) without your prior express consent.

What information do we collect? How do we use it?

The personal information Need It Now may collect about you is dependent, to some extent, upon your relationship with Need It Now. The following are some examples of the types of personal information that Need It Now may collect from individuals:

  1. When you sign up for our newsletter, we need only an email address, which we use to send the newsletter you requested.
  2. When you submit any suggestion, recommendation, or comment we also ask for your email address although we will not publish your email address without your prior approval. We may use this information to contact you in clarifying any issues you raised.
  3. When you enter a contest or other promotional feature, we may ask for your name, address, and email address so we can administer the contest and notify winners. Need It Now may also use the information collected to market certain services or products to the contestants. Where Need It Now intends to do this, it will advise the contestant of this in the contest terms and conditions
  4. When you make an accommodation booking through Need It Now we require your name, phone number and email address. This information will be passed to the accommodation provider. You enter credit card details only on the Card Authoriser secure server. Your credit card details are never supplied to Need It Now.
  5. We may also use the information we collect to notify you about important functionality changes to the website, new Need it now services and special offers we think you'll find valuable. You may opt-out of receipt of any such information/offers at any time by submitting a request through our feedback form, or through the methods described in any e-mails we may send you.

An overview of how Need It Now uses and discloses personal information

Subject to the exceptions set out in the National Privacy Principles (for example, the disclosure of personal information when allowed or required by law), Need It Now will only use and/or disclose your personal information for:

(a) the primary purpose for which it is collected; or
(b) a related purpose, where you would reasonably expect that it be used and/or disclosed without your further consent.

Will Need It Now send you marketing material in the mail and email and what can you do to stop that?

A related purpose for which Need It Now collects personal information may be marketing. However, if this is not the case, Need It Now is entitled to send marketing material to you provided it gives you a chance to stop or opt-out of receiving this material.

Need It Now will set out in all its standard marketing material details of simple steps that you can take to stop receiving marketing material.

Need It Now will not charge you any additional cost or in any way disadvantage you if you choose to opt out of receiving marketing material.

When does Need It Now share information?

  • Need It Now generally will only disclose your personal information to the accommodation provider after you have made a booking for accommodation.
  • Need It Now will not disclose your personal information to a third party for marketing purposes unless Need It Now has obtained your express consent or you have opted-in that is, you have expressly agreed to your personal information being disclosed to a third party.
  • Need It Now may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.
  • Need It Now may release personal information when we believe, in good faith, that such release is reasonably necessary to comply with law or to protect the rights, property or safety of Need It Now, our users, or others.
  • Need It Now may disclose your personal information to a likely or actual buyer of the whole or part of the Need It Now business, if reasonably necessary for such a sale.

Security measures Need It Now adopts to protect personal information

Need It Now stores personal information in a range of paper-based and electronic forms:

(a) Paper Security: Where personal information is stored in physical form, Need It Now will use access control measures such as keyed access and security alarms to deter and detect unauthorised access.

(b) Computer and Network Security: Need It Now adopts a number of security measures to protect information from unauthorised access to its computer systems which include:

  • access control for authorised users such as user passwords and screen saver passwords;
  • limiting access to shared network drives to authorised staff;
  • virus checking;
  • specialised IT support to deal with security risk.

(c) Communications Security: Transmission of personal information may involve insecure telecommunications lines. Security of this personal information is enhanced by:

  • checking facsimile numbers before sending personal information, and confirming receipt;
  • passwords required for some internet transmissions;
  • checking identity before giving out any personal information;
  • encryption of data for high risk transmissions.

Personal information in Need It Now? possession may be retained in archival storage. Generally Need It Now will destroy personal information after a period of seven (7) years following its collection unless it is required, or may be required, to be kept for a longer period because of the purpose(s) for which it was originally collected.


Depending on the circumstances, Need It Now reserves the right to charge you a reasonable administrative fee. For example, Need It Now reasonable administrative costs might include:

  • reasonable staff costs in locating and collating the information;
  • reasonable reproduction or photocopying costs; and
  • reasonable costs involved in having someone explain the information to you.

In some instances, Need It Now may not release the personal information. For example, if the information reveals a formula or the fine details of a commercially sensitive decision-making process, then, in these instances, Need It Now may decide to give you an explanation of the commercially-sensitive decision rather than direct access to the information.

Alteration of records containing personal information

Need It Now will take reasonable steps to correct any personal information that is inaccurate.

Need It Now use of "cookies"

"Cookies" are small pieces of information that a website transfers to your computer hard drive for record-keeping purposes. Our cookies do not contain any personally identifying information, but they do enable us to track site traffic patterns. Need It Now uses this information to improve our design, layout and service to users. Most web browsers automatically accept cookies, but you can change your browser settings to prevent that. Even without a cookie, you can still use all of the features on our site.

Accountability and complaints handling

If you wish to make a complaint to Need It Now about a possible breach of privacy, the complaint should be in writing and clearly set out the nature of the complaint. The complaint should be addressed to The Privacy Compliance Officer (see contact details below).

Individuals inquiring about their rights and remedies for breaches of privacy can access detailed information at the Australian Privacy Commissioner website, www.privacy.gov.au..

How changes to this policy will be notified

Need It Now may amend the Need It Now Privacy Policy from time to time. Amendments to the Need It Now Privacy Policy may be necessitated by a variety of factors, including, but not limited to, operational and procedural changes and/or the changing legal environment in which Need It Now operates.

When changes are effected, the Need It Now Privacy Policy will be updated with the amendments highlighted. The change will be effective on and from the date the amended Need It Now Privacy Policy is posted on the websites.

Linked websites

Need It Now contains links to other sites not affiliated with Need It Now. These sites have their own policies and practices about on-line privacy, and Need It Now cannot be responsible for the privacy practices or the content of these unaffiliated websites.

Other Privacy issues

Whenever you post unprotected personal information on-line in areas accessible to others - eg chat areas and message boards- that information can be collected and used.

Ultimately you are the one who can best control the secrecy of your passwords and account details. You should be careful when you are online.

How to contact us

If you have any questions about the Need It Now Privacy Policy, our privacy practices or your personal information dealings with Need It Now, you can send an email to service@NeedItNow.com.au.

The Privacy Compliance Officer
Need It Now

Terms and Conditions
Use of the Need it Now booking service and website by you ("the Customer") is subject to the following terms and conditions:
  1. Bookings made to Need It Now by the Customer are made on behalf of the accommodation provider ("Property"). Customer agrees that Property has sole responsibility for delivery of the services being booked by the Customer and that Need It Now is not liable for default by the Property.
  2. Customer agrees to pay to Need It Now by debit to Customer's credit card account the specified booking fee and cost of the accommodation. All fees are GST inclusive. Need It Now will issue Customer with a valid Tax Invoice in respect of this booking service.
  3. Need It Now receives a payment from the Property for providing this booking service.
  4. Customer acknowledges that a third party ("Card Authoriser") will process the credit card transactions required in respect of a booking. Customer agrees that Need It Now is not liable for default by the Card Authoriser.
  5. Cancellation penalties depend upon individual property policies. An administration fee of $30.00 applies to all booking cancellations and amendments.
  6. Upon check-in a credit card imprint or cash deposit will be required to cover incidental charges. In addition, to eliminate identity fraud, the accommodation provider will ask you to provide photo ID to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained by the accommodation provider, and also provided to us, to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation.
  7. Information on the Need It Now website is based on information supplied by each Property. Whilst Need It Now endeavours to ensure all information presented is accurate, it makes no guarantee that the information is free from errors or faults, and accepts no liability for any errors or omissions.
  8. Need It Now does not pay commissions to travel agents using this booking service.
  9. Need It Now makes no warranty or representation about the suitability of any product or service being advertised on its website.
  10. Need It Now reserves the right to change information published on its website at any time.
  11. Need It Now needs to collect personal information about you to process your booking for accommodation. If Need It Now cannot collect this information, it will be unable to make a booking in your name. Need It Now respects your privacy and will only use or disclose your information in accordance with the Privacy Act 1988.
  12. If you wish to make a booking, we will provide your information to the accommodation provider so they can process your booking. We do not sell or rent customers' personal information. Please read our Privacy Policy.

  13. You grant Need It Now an ongoing consent to use your information to promote our products and services and make other offers to you (by sending you electronic messages including via email and SMS). You acknowledge that this consent continues indefinitely until such time as you expressly withdraw it. If you do not wish us to contact you for marketing purposes, please opt-out by contacting us at any time via our online feedback form, or through the methods described in any e-mails we may send you.
  14. These terms and conditions do not affect the Customers' statutory rights
  15. Need It Now is a trading name of Australian Online Travel ABN 17 105 135 331