Frequently Asked Questions

Q. Am I guaranteed a room at the rate shown?

A. Absolutely! There are only a limited number of rooms available at these special rates so book early to ensure you get the best deal. They don't last long.

Q. How do I pay for my accommodation?

A. To obtain these great rates, we require payment in full by either credit card or PayPal at the time of booking. If you do not wish to use your credit card over the Internet, PayPal is a secure alternative payment method.

Q. I need to change my booking - what do I do?

A. If you wish to change your booking, please contact us as soon as possible.

Please note that last-minute hotel rates are not always available and cancellation penalties may apply.

Q. I need to cancel my booking - what do I do?

A. If you have to cancel your booking within 48 hours of your stay, the cost of your first night's stay is generally not refundable. If you give us more than 48 hours notice of cancellation, refunds will depend on the individual hotel's cancellation policy. Administration charges may apply.

Q. How safe and secure is my payment?

A. Your credit card payment is handled by the our secure payment system. The information you provide is securely encrypted before transmission to the Card Authoriser to prevent unauthorized access to your card details.

Q. What personal details do you collect and what do you do with them?

A. We collect the minimum amount of personal information. We require your name, telephone number and email address which we will pass on to the hotel for them to handle your booking.

Our secure payment system will process your credit card payment.

When you make a booking with need it now you have the option of subscribing to our newsletter which will bring you details of all the latest deals. If you choose to subscribe, your email address will be retained on our mailing list.

Q. What is pillowPOINTS?

A. pillowPOINTS is our loyalty rewards program that rewards you for every booking you make. It is free to join and you can redeem your points on any booking in any destination. For more information visit pillowPOINTS (http://www.pillowpoints.com.au/About%20Membership.aspx)