Terms and Conditions

Use of the need it now booking service and website by you ("the Customer") is subject to the following terms and conditions:

If you wish to make a booking, we will provide your information to the accommodation provider so they can process your booking. We do not sell or rent customers' personal information. Please read our Privacy Policy.

  1. Bookings made to need it now by the Customer are made on behalf of the accommodation provider ("Property"). Customer agrees that Property has sole responsibility for delivery of the services being booked by the Customer and that need it now is not liable for default by the Property.
  2. Customer agrees to pay to need it now by debit to Customer's credit card account the specified booking fee and cost of the accommodation. All fees are GST inclusive. need it now will issue Customer with a valid Tax Invoice in respect of this booking service.
  3. need it now receives a payment from the Property for providing this booking service.
  4. Customer acknowledges that a third party ("Card Authoriser") will process the credit card transactions required in respect of a booking. Customer agrees that need it now is not liable for default by the Card Authoriser.
  5. Cancellation penalties depend upon individual property policies. An administration fee of $30.00 applies to all booking cancellations and amendments.
  6. Upon check-in a credit card imprint or cash deposit will be required to cover incidental charges. In addition, to eliminate identity fraud, the accommodation provider will ask you to provide photo ID to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained by the accommodation provider, and also provided to us, to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation.
  7. Information on the need it now website is based on information supplied by each Property. Whilst need it now endeavours to ensure all information presented is accurate, it makes no guarantee that the information is free from errors or faults, and accepts no liability for any errors or omissions.
  8. need it now does not pay commissions to travel agents using this booking service.
  9. need it now makes no warranty or representation about the suitability of any product or service being advertised on its website.
  10. need it now reserves the right to change information published on its website at any time.
  11. need it now needs to collect personal information about you to process your booking for accommodation. If need it now cannot collect this information, it will be unable to make a booking in your name. need it now respects your privacy and will only use or disclose your information in accordance with the Privacy Act 1988.
  12. You grant need it now an ongoing consent to use your information to promote our products and services and make other offers to you (by sending you electronic messages including via email and SMS). You acknowledge that this consent continues indefinitely until such time as you expressly withdraw it. If you do not wish us to contact you for marketing purposes, please opt-out by contacting us at any time via our online feedback form, or through the methods described in any e-mails we may send you.
  13. These terms and conditions do not affect the Customers' statutory rights
  14. need it now is a trading name of Australian Online Travel ABN 17 105 135 331